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Explaining our free service and other FAQs
Posted on Jul 8, 2006 by Tom Fragala
Recently, we announced free credit monitoring as part of our myTruston service. We did so because after the massive data breach at the VA, the government looked set to spend billions of dollars to provide credit monitoring and other credit services. We wanted to let you know there is an alternative.
After some thought, however, it occurred to us that calling our service “free credit monitoring” might be misleading. So we decided to use a different term: credit inspecting. I was unsure at first if we wanted to invent a new term, but not only is our service different, in some ways, it is better than credit monitoring (read why below). Here are answers to some frequently asked questions.
Q. What is MyTruston?
A. myTruston is a web-based service that provides free credit inspecting and premium (pay for) ID theft recovery services. It is unique because:
- It does not require any sensitive personal information.
- Credit inspecting is free.
- It is available 24/7/365 over the web.
Q. Wait a second, I thought you said it was free credit monitoring?
A. Yes, we did call it that initially. However, we feel that our credit inspecting service provides some distinct advantages to and differences from conventional credit monitoring and we didn't want to confuse anyone. So we now use a term that we feel better reflects what it does.
Q. What is Truston all about?
A. Truston’s mission comes from my personal experiences as an ID theft victim counselor: help people deal with identity theft without putting their personal information at risk. So we offer free credit inspecting and make a business by providing premium recovery services.
Q. Why are you offering credit inspecting for free?
A. So we can help veterans, military and anyone else concerned about ID theft. We will also offer a premium service for helping folks recover when they find problems.
Q. You say it is free, but are there any additional charges?
A. The credit inspecting is truly free—no credit card will be required to sign up and use it. And we won't charge you in the future.
Q. When will it be available?
A. MyTruston will be available in the third quarter this year. Sign up here for a chance to try it before the general public.
Q. How much will it cost?
A. We are still working on the pricing, but we think we’ll have a menu like pricing with a different cost for each service. If you have any suggestions on how to price the premium services, send me an email (my address is on the left sidebar).
Q. How can I learn more?
A. We will publish more details here on this blog in the near future. Stay tuned.
Update: On 7/14 I added the How much will it cost? question.
Filed under: Data Breach, Identity Theft, Truston
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