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Scam Series : The Concierge Scam

Posted on Feb 22, 2007 by Michelle Pastor

There’s a new scam that targets hotel customers while they are staying at the hotel.

If you get a phone call from the front desk of the hotel you’re staying at, beware if the caller asks for your credit card number and billing information citing that there was “a problem processing your credit card”. The phone call will appear to come from inside the hotel, so it seems to be legitimate, but the phone call is actually an outsider that called the hotel asking for room 202 or for the room of a fictitious person with a common surname such as Smith. When the operator transfers the caller to your room, it appears as if the front desk is asking for your credit card information.

Be aware of the scam and if it happens to you, tell the caller you will go to the front desk yourself to straighten it out. Or hang up and just dial the front desk yourself to verify if it is true.