Privacy Policy
Your privacy is important to us. At Truston we have a three key privacy principles:
- We don't ask you for personal information unless we really need it-and we rarely do.
- We don't share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
- Our myTruston service does NOT require sensitive personal information such as social security number, driver's license number, or financial account numbers.
This is our privacy policy which incorporates these principles. Updated: June 8, 2007
PRIVACY POLICY
Scamsafe Inc., doing business as Truston ("Truston"), operates the www.myTruston.com website and myTruston service (the "Service").
Scamsafe, Inc. (dba Truston) is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to build users' trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the Web sites http://www.mytruston.com and http://go.mytruston.com. Because we want to demonstrate our commitment to your privacy, we have agreed to disclose our information practices and have our privacy practices reviewed for compliance by TRUSTe.
If you have questions or concerns regarding this statement, you should first contact Customer Services at help@mytruston.com. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at http://www.truste.org/consumers/watchdog_complaint.php TRUSTe will then serve as a liaison with us to resolve your concerns.
Cookies
A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from our computers and stored on your own computer. Cookies are tied to your personally identifiable information (email address) to help us identify when you return to our website. Cookies are required to use our Service-if your browser rejects cookies, you will not be able to use the Service.
We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file. You can find information about browser cookies here: http://en.wikipedia.org/wiki/HTTP_cookie. We set a persistent cookie to determine if you have logged in previously so we can determine of your session has timed out.
We employ Google Analytics’ software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers personally identifiable information.
This privacy statement covers the use of cookies by http://www.mytruston.com and http://go.mytruston.com only and does not cover the use of cookies by any third party.
Information Collection and Use
We collect information both personally identifiable and non-personally identifiable in various areas of the site including when you register for a free account or a subscription account, tell-a-friend, newsletter subscriptions, feedback, blog, and profile areas. We collect the e-mail addresses of those who sign up to use the Service. Your e-mail address is required and essential for the Service to operate. For example, we use your email address to verify your authenticity, allow you to save your work, send you reminders, and to update you with Service announcements.
The information we collect is used for the operation and improvement of our Service and websites and to provide any information you requested. From time to time, Truston may release information in the aggregate about the Service, e.g., the number of registered users.
If you are a registered user of our Service and have supplied your email address, Truston may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with Truston and our products. You will always have the option to Opt-out of receiving promotional emails by following the unsubscribe instructions included in each email that we send to you. (See "Choice/Opt-out") If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it anonymously in order to help us clarify or respond to your request or to help us support other users.
Log Files
As is true of most Web sites, our servers gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.
We do not link this automatically-collected data to personally identifiable information
Blog
If you use our blog on this Web site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.
Tell-A-Friend
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Truston does NOT store this information and uses it for the sole purpose of sending this one-time email.
Choice/Opt-Out
We provide you the opportunity to 'opt-out' of having your personally identifiable information used for certain purposes, when we ask for this information. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at help@mytruston.com
Testimonials
We have testimonials on our site. We receive permission to display testimonials prior to posting. If you would like a testimonial removed from the site, please contact us at help@mytruston.com
Service Providers
We use a third party email service provider. When you sign up for our services, we will share your email address with this service provider as necessary for the third party to send our emails to you. This third party is prohibited from using your personally identifiable information for any other purpose including their own marketing.
Special Offers and Updates
All users who sign up for our service will receive information on services, , promotional emails, and newsletter. Out of respect for your privacy, we present the option not to receive these types of communications. Please see the "Choice/Opt-out."
Newsletters
If you wish to subscribe to our newsletter(s), we will use your email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the "Choice and Opt-out" section.
Service-related Announcements
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature.
Disclosure
We do not share, sell, rent, or trade personally identifiable information (PII) with third parties except as described in this privacy statement. and not for their promotional purposes. It is not disclosed except to administer and provide the Service, deliver other services you specifically requested, when we have your explicit permission, or under the following special circumstances:
* We may disclose information as required by law or when your actions violate the Terms of Service.
- We may disclose your information and communications to protect our rights or prevent liability to us. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site
- We may transfer information if Truston is acquired by or merged with another company. In this event, you will be notified before information about you is transferred and becomes subject to a different privacy policy.
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may update or deactivate the PII in your account by making the change on our member profile page or by emailing our customer service at help@mytruston.com, or by contacting us by telephone or postal mail at the contact information listed below.
Links to Other Sites
This Web site contains links to other sites that are not owned or controlled by Truston. Please be aware that we, Truston, are not responsible for the privacy practices of such other sites.
In addition, if you purchase any products while on our site, you will be taken to www.PayPal.com to complete the transaction. Note that their privacy governs the collection and use of imformation that you may disclose on their site.
We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.
This privacy statement applies only to information collected by this Web site.
Security
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can send email us at help@mytruston.com.
Revisions to the Privacy Policy
Truston may change its privacy policy from time to time, and in Truston's sole discretion. Truston encourages visitors to frequently check this page for any changes. Your continued use of this site after any change in this privacy policy will constitute your acceptance of such change. If we decide to substantially change the manner in which we collect or use personally identifiable information, we will update this privacy policy and inform users of our Service by either sending an email to the primary e-mail address associated with your account, or posting a prominent announcement on our website or blog.
If you have questions or comments regarding the privacy policy, please email us at help@mytruston.com or write to "Customer Service" at:
Truston
402 East Gutierrez Street
Santa Barbara, California 93101 USA